Taxi management

A modern airport needs to offer a quality service that portrays the right image amongst employees, passengers and airlines. One way of achieving this is with a smooth and controlled traffic flow on airport access roads

Steria’s Taxi Expert solution offers just that. At Aéroports de Paris (ADP) - Paris Charles de Gaulle airport it is the biggest taxi lines dispatch system in Europe. ADP wanted to be able to monitor the taxi flows queuing on separate waiting areas. Managing both passenger pick-up and taxi arrivals with a ‘just in time’ response was also a priority. ADP’s aim was to minimise customer and taxi waiting times. Taxi Expert is the answer. It has reduced waiting times for customers to between 30 and 90 seconds instead of 3 or 4 minutes.

Using RFID technology, Steria Taxi Expert offers a number of features:

• Centralises the operating data from the taxis areas in real time
• Ensures a continuous supervision of the access control systems
• Controls the taxi flows between different areas and captures user information (mean waiting time, provisional passenger flows)
• Provides synthetic views of the field equipment’s status and event follow-up

Delivering benefits

The flexible Taxi Expert solution is adaptable to new technologies. It delivers a number of benefits to airports, passengers, taxi drivers and taxi fleet owners. For example, airports see better use of their real-estate with reduced traffic congestion on the access roads and greater safety. There is also an opportunity to increase revenue by charging taxi drivers, coaches, shuttles and motorcycles taxis.

Taxi drivers have reduced waiting times and there is no unfair competition from unauthorised taxis. Taxi companies themselves make better use of their taxi fleet with real-time information about taxi needs at the airport. This enables them to reduce the number of idle taxis. They can offer a better customer service with passengers facing a reduced waiting time. There is also less risk of passengers being picked up by unauthorised taxis.