Embracing new technologies to differentiate the retail experience and drive sales

This is an era of exceptional opportunity, challenge and change for retailers. That makes it both an exciting time to be in business – and a tough one. Many retailers recognise the need to merge traditional and new channels into one seamless virtual environment. But how do they get there? Others are striving to gain a clearer picture of customer value across all channels. All retailers need access to timely, accurate financial and accounting information.

Steria can help you achieve these objectives. We’re the perfect strategic partner for retailers, providing access to the right expertise in a straightforward and cost-effective way. You’ll benefit from our pragmatic approach and rich best practice insight gained over decades in retail. In the UK we’ve worked with some of the best-known retail brands such as Marks & Spencer and Tesco.

Here are ways in which we can help:

• M-retailing: Develop and deploy a contactless shopping strategy.
• Multi-channel: Create a successful multi-channel retailing environment with built-in analytics to drive performance across all sales channels.
• Single customer view: Share insights across channels to deliver a seamless customer experience.
• One-to-one marketing: Deliver real-time, targeted offers to up-sell and cross-sell within every store.
• Social media: Use real-time social media scanning to aid service delivery and rapidly iron-out service issues.
• Shared services: Deliver significant back-end cost-savings for front-end customer service investment.
• Smart data management and governance: Reduce costs, improve service and better manage compliance and risk with master data cleansing, de-duping and workflow.
• Application management: Optimise your entire application portfolio to achieve astonishing savings and performance benefits.