Healthcare agencies

Unprecedented cuts might be sweeping through public budgets, but service providers everywhere are still doing all they can to maintain and improve quality and value.

Doing so often means looking at things in a completely new way, turning your back on the norm to come up with the innovative, the radical, the unexpected. 

This is something that Steria knows a lot about. It’s how we’ve been helping governments across the world provide health services for over 20 years. Our breakthrough IT and process innovations help health agencies easily and cost-effectively achieve more, for more patients.

Our public healthcare clients partner with us to derive a range of benefits including:

• Optimised management of health resources from the national/regional level downward.
• Outsourcing of back office services so that the organisation can stay focused on business objectives
• Effective management of the exchange of healthcare services
• Improved citizen service by linking and compiling healthcare data under one unique patient ID

As an independent organisation, we are able to implement and interoperate multiple market e-Health platforms. Our clients can, in effect, use us as a one-stop-shop for both their business and IT needs, from consulting to implementation and further maintenance, plus specialised health business process and IT support and infrastructure management.

Co-operating to cut costs and deliver quality

NHS Shared Business Services (NHS SBS) is the first ever joint venture and shared business service between the UK Department of Health and a commercial company. NHS SBS manages a wide range of business support functions and healthcare information systems for around 130 health service organisations right across the UK. This means they can all focus single-mindedly on the quality of health services delivered. According to Paul Baumann, Director of Finance and Performance at the NHS London Strategic Health Authority, “This approach is making a significant difference and as more of our organisations join the partnership with NHS SBS, the more efficient we become and the better equipped we are to tackle the challenges of the future.” Because NHS SBS is run as a joint-venture by the Department of Health and Steria, the Department of Health is able to reinvest its share of the venture's profits back into the NHS.

Putting health resources where real people really need them

Created and delivered by Steria in Spain, the Civitas® Enterprise Master Person Index (EMPI) is a complete health resource planning solution for nine communities and two cities covering more than 20 million insured individuals. Civitas® is a highly sophisticated database-driven analytical tool that enables the accurate identification of each individual, linking patient data across every healthcare outlet, from hospitals and surgeries to outpatient centres and rehabilitation facilities. On a strategic level, it also analyses the distribution of population to ensure resources are available where people actually need them.

Bringing patients straight to the services they need

The Cohesion Funds solution manages the exchange of patients between 17 Spanish autonomous communities, ensuring that each person receives the best available treatment no matter where they live. All cross-charging between the communities is handled. This is very much in line with interoperability objectives in public healthcare provision. Steria is also experienced in the fully operational Cohesion Funds solutions for the control and management of patient exchange between regional health services, handling the flow of information for the allocation of compensation funds based on the healthcare services that have been provided.