Billing and customer services

Our billing and customer query expertise and experience makes us the ideal partner for redesigning complex processes to improve efficiency, reduce cost to serve and enhance competitiveness.

We can also help redesign processes to prepare for the step change in metering data and billing that smart metering will bring, while allowing a mixed environment of old and new meter-reading processes during the transition phase. For example we handle more than a million customer billing enquiries a year for Thames Water in the first business process outsource of this type in the Utilities sector.