Sales and customer mangement

Attract and retain clients by building relationships through new channels and technologies.

It is more important than ever for banks to have the best possible customer advisory services and sales processes in place. Customer relationships must be improved to repair damaged trust and loyalty. That’s where Steria’s customer relationship management (CRM), channel and sales management services can help.

Our solutions – right through from transformation to operation – are based on a unique combination of professional banking know-how and technological excellence. They’re helping banks across the world to increase revenues right now – winning more business, cross-selling and up-selling to existing customers while reducing the cost of sales.

Customer relationship management: our teams of IT and business experts will work closely with you to develop both analytical and operational CRM solutions. You benefit from bespoke solutions built from scratch that can integrate seamlessly with existing CRM applications to boost performance, improve customer satisfaction and reduce costs. Special processes based on advanced software can also help repair relationships and provide useful insights into handling future problems – it’s a really practical and effective way of providing support.

Channel management: Are you equipped to make the most of the opportunities provided by advances in mobile sales channels, social networking and instant messaging? Steria can help. For example, we’re building bespoke 3G online portals, as well as developing and implementing innovative mobile banking and marketing applications. Our proven and future-proof multi-channel solution covers a wide range of banking applications. It doesn’t just improve the customer’s perception of value in both sales and service; it also uses streamlined, highly-efficient processes to substantially cut the cost of delivery.

Sales management: boost customer value at every stage of the relationship with our support for your sales processes, including the design and implementation of new sales planning, activity management and analysis solutions.