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PUBLIC SECTOR

The European Commission Directorate General Justice, Freedom and Security (Brussels) - Steria is preparing a new generation of the Schengen Information System (SIS II) that allows the competent authorities in the Member States to obtain information on persons wanted in addition to stolen or missing property. The contract also includes the development of a Visa Information System (VIS) to manage visa requests for entry into European countries and facilitate the exchange of data between Member States.

Office of the Deputy Prime Minister* (UK) - To provide a solid foundation for future business transformations, a new infrastructure will be designed, developed and implemented to ensure increased simplicity and standardisation of IT services. An Electronic Document and Records Management System (EDRMS) will deliver more structured methods of sharing information across all departments.

* Following Machinery of Government changes on 5 May 2006, a new Department for Communities and Local Government was created as a successor department to the Office of the Deputy Prime Minister.

Issy les Moulineaux City Council (France) - The Council decided to outsource its human resources management to enable staff to refocus on core activities and offer a better level of service to citizens. This is the first instance of an HR Payroll BPO project in the French public sector.

Correos (Spain) - The postal service re-engineered its portal to provide multi-lingual services to 40 million citizens and 2 million companies. Users can pay for and send documents over the Internet and receive secure notifications on-line. Other applications have been designed to improve the 63,000 employees’ internal processes such as a complaint management procedure.

Centrala Studiemedelsnämnden – CSN (Sweden) - The national board of student aid externalised the project management of key internal applications development, concerning loans and grants and loan reimbursement. By turning these applications into e-services, the 1,000 CSN employees have more time to process complex matters and offer a better service to their 2 million borrowers.

Essex Police (UK) - A pioneering project which delivered a Cross Department Data Exchange system allows the police force to electronically transfer data from its command and control function to other UK forces and effectively deal with each incident.

FOREM – Walloon Unemployment Service (Belgium) - The project JobPass is designed to facilitate the exchange of information between jobseekers, FOREM and other organisations involved with unemployment. A single, secure access to this new e-government platform is guaranteed using a smart card or the Belgian electronic identity card.

North Lanarkshire District Council (UK) - Council services are made highly accessible to the public, enabling the delivery of excellent customer service from the council’s 5,500 employees. Outsourcing the support for its IT infrastructure allows the council to concentrate its resources on processing housing benefits and social service provision faster.

Nye Kripos – Norwegian National Bureau of Crime Investigation (Norway) - A solution was installed that can quickly and efficiently compare fingerprints with central databases, whether the police officers are in the field with a mobile unit or in the office with a stationary PC. The solution is a key tool in efforts to combat international crime.

Havant Borough Council (UK) - Outsourcing the operation of their telecoms infrastructure and ICT services, Havant is now able to meet e-Government targets, reduce running costs by 10% and improve citizen life with solutions such as an e-payment system for paying parking fines and council taxes on-line.

Ministry of Finance (Belgium) - A portal was created to allow civil servants to access and verify tax declarations coming from different sources (paper or electronic documents). This has enabled the Ministry to reduce its consumption of paper, gain in time and in accuracy and achieve overall better management.

Junta de Andalucia (Spain) - This administration chose to design a new system to increase data protection and improve the network, consisting of 145 sites and 7,500 users across Andalucia. It enables higher workloads whilst protecting confidentiality and integrity of data exchange. Citizens’ details are highly protected in compliance with the personal data protection legislation.

Norwich City Council (UK) - A workforce management solution deployed for parking attendants and highway services using mobile computing devices has facilitated the relationship with motorists. It has decreased the backlog of ticket opposition, improved response time for replying to letters and increased ticket collection rates.

Niedersachsen Ministry of Economics, Employment and Transport (Germany) - In order to evaluate employment programs financed by the European Social Fund (such as helping an individual re-enter the labour market, adult training and business start-up assistance), the Ministry decided to develop an IT-based tool to control and measure the programs’ effectiveness. In turn, the Ministry can attribute subsidies to these programs more efficiently and better meet reporting requirements.

Public sector Diputación de Tarragona (Spain) - Tarragona’s County Council required strategic consulting to define an electronic governance plan and implement its corresponding platform. It provides services for municipalities and citizens in the province, using electronic request processing. Moreover, an application facilitates document management for the Council’s 1,000 employees using an intranet based on ASP technology.

Great Yarmouth Council (UK) - As part of a “Reshaping Services Programme”, designed to revolutionise the way the council operates and interacts with its citizens, Steria has improved its website to help it meet the necessary guidelines for AA compliance, in line with e-Government and accessibility requirements.

HEALTHCARE

Healthcare service of the Madrid Regional Government (Spain) - For each of Madrid’s five million citizens, a new information system called CIBELES, based on Steria’s Civitas solution stores all their administrative data in a central registry. It facilitates the access, identification and planning of available resources (professional, organisational, buildings, equipment, etc.), therefore providing citizens with better healthcare.

University Hospital Aachen (Germany) - The hospital’s organisation was successfully transformed into a modern service provider, with a balance between top medical care and economic efficiency.

Bispebjerg Hospital (Denmark) - The ZENtral Citrix solution was implemented at the hospital, cutting server preparation time to 5 minutes compared to 4 days with their old system. Now, in the event of a crash, the server is automatically up and running in only 20 minutes.

BANKING & INSURANCE

DekaBank (Germany) - This leading provider of investment funds, targeting private customers of the German Savings Banks Group, decided to implement a document management and electronic archiving system. Its staff are now able to find relevant data within seconds and react faster to all customer requests.

Société Générale (France) - Thanks to the electronic payment solution Stecard, the bank can now offer the retailers that use its 70,000 payment terminals faster and more efficient service and greater security for all consumers.

Grupo Santander (Spain) - This banking giant chose to outsource the maintenance of existing applications in order to focus on new projects and strategic operations. Among the outsourcing services provided is the corrective and developmental maintenance of cash flow, seizure, tax and checking services as well as that of two critical applications: transfers and investment portfolios.

Northern Rock (UK) - Whilst developing the Savings application as part of the replacement Electronic Trading System, Steria continues to support the Lending, Savings and Unsecured Loan applications that underpin Northern Rock’s highly successful on-line sales channel.

Antwerp Diamond Bank (Belgium) - This bank, providing financial services to the Belgian and international diamond trade, outsourced their entire IT infrastructure to the Belgian data centre with a 24/7 SLA. The contract provides a back-up service in case of disaster (DRP) and ITIL based service management including a service desk. The outcome is better business and IT alignment during the bank’s process of internationalisation.

AG2R (France) - Coordinating information systems for France’s leading employee health and pensions company enables the group’s 3,600 employees to manage accounts for 7 million insurance holders with total peace of mind.

HUK/VRK (Germany) - VRK, part of one of the largest insurance groups in Germany (HUK-COBURG), decided to strengthen its presence in its specific market segment, which required consulting services regarding the optimisation of its sales concepts and the increase in exclusive sales partners.

CACEIS – Crédit Agricole & Caisses d’Epargne Investor Service Bank (Luxembourg) - This international outsourcing project based on a SLA – managed for 4 companies on 6 different sites throughout Luxembourg, Belgium, the Netherlands and Ireland – has been extended. The hardware monitored has now increased to 1,500 PCs and 120 servers.

DnB NOR (Norway) - Norway’s largest bank developed and implemented a multi-channel customer service response centre which helps manage customer interactions originating from phones, e-mail, internet, SMS and fax. These requests arrive in the same queue and are answered in order of business priority.

BKCP (Belgium) - A contract was signed with this group of regional banks, consisting of the outsourcing of the IT production and infrastructure, including service desk and printing services. The outcome will be a significant cost reduction by using shared services of the Belgian data centre, better quality of service through the implementation of ITIL based service management processes and compliancy with the recommendations of the Belgian banking commission regarding business continuity requirements.

Rural Servicios Informáticos (Spain) - To manage business transactions and processes, RSI, a technological services provider to rural banks, has selected Steria for its daily, 14-hour service desk which provides technological support for some 3,000 ATMs and 62,000 point-of-sale terminals. Now, more than 6 million customers of over 90 rural banks benefit from fully operational levels of service.

Caisse d’Épargne (France) - The e-money information systems for all European Caisses d’Epargne communicate via a dedicated international network. The Stecard solution is used to manage this function in France. Authorisation flows for banking operations (withdrawals) between France and Europe can now be managed more efficiently.

France Télécom (France) - Standardised architecture for 15,000 workstations in use at France Télécom sites and those of its subsidiaries all over France is simplifying employee mobility. Employees may now access their personal work environment from any internal or external location.

Orange (France) - The operator’s subscribers now benefit from customised billing solutions, provided in real-time and tailored to customer profile. This technology allows the operator to offer its customers new data and content services, such as e-mail, video, instant messaging, etc.

MANUFACTURING

Unipart (UK) - In partnership with ComputerCenter, an end-to-end logistics system with SAP at its core was delivered for this client. As a result, information technology is now able to take a leading role in helping the Unipart business meet its strategic aims.

GIAT Industries (France) - Outsourcing its IT support functions (hotline, desktop and software support), has enabled GIAT Industries to focus on its core business. The industrialised services platform opened in Roanne (central France) in the scope of this contract is also a good opportunity to create jobs in the region.

Tornos Group (Switzerland) - This world-leading manufacturer of precision machine-tools initiated a new IT sourcing approach, enabling cost effectiveness through the implementation of a cost model based on the rate of activity. The IT infrastructure and SAP servers are jointly managed with the client. This flexible service model is fully aligned with the business goals of the group, which is currently reaping the financial benefits of its strategy.

UTILITIES

EDF (France) - EDF provides over 5,000 companies with round-the-clock advice from its experts and sales staff via a dedicated and interactive sales website. The hotline service that runs parallel with the site guarantees the high quality and availability of the service to customers.

Wingas GmbH (Germany) - The billing solution GAS-XTM was implemented for this leading supplier of natural gas, allowing it to optimise and automate their billing process. GAS-X Portal, integrated into Wingas’ website, enables customers to access data relevant to their invoice in real-time.

Svenska Kraftnät (Sweden) - The Swedish Power Board, which manages over 15,000 km of high voltage lines, needed a homogeneous IT architecture to help it adopt a more innovative IT strategy. It chose Steria to define guidelines on how to further develop IT, increase project quality, improve purchasing and request for tender processes, as well as implement tools for the follow up of IT related costs.

Stadtwerke Leipzig GmbH (Germany) - A new CRM-system was designed and developed for citizens using this municipal utility provider. Along with a customised and re-designed user interface, Stadtwerke Leipzig now has defined workflows for customer information and complaints, resulting in an improved communication process from the first contact until billing.

TRANSPORT

DFS Deutsche Flugsicherung GmbH (Germany) - The German air navigation services organisation implemented a system for monitoring and managing the air traffic control systems in the towers of the 17 international airports in Germany and established a competence centre enabling overall supervision of these towers.

Direction Générale de l’Aviation Civile (France) - A study was carried out for the French civil aviation authority to assess the impact of migrating airport access control systems to RFID and biometric technology. The aim of this research was to improve security at French airports as well as access for their 300,000 employees.

Vejdirektoratet (Denmark) - In the event of extending the M10 motorway from 6 to 8 lanes, Traffic Expert™ was implemented for the Road Directorate. This application includes collection of traffic data, dynamic signal management, video surveillance and graphic production of this data on a web-based interface. It enables traffic problems to be solved and accidents to be prevented.

Aéroports de Paris (France) - The 15,200 taxis that serve terminals 1 and 3 of Paris-Charles de Gaulle airport now use hands-free RFID (Radio Frequency Identification) cards. This system has improved the flow and security of traffic to the airport, in turn boosting the quality of service to passengers.