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"Through a combination of
excellent market-based expertise
and customer specific know-how,
Steria Mummert Consulting
is the partner supporting us in successfully transforming
the back- office systems of our investment banking."
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Dr.
Dietmar Schmidt,
Project
Director, Commerzbank AG
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BANKING
AND INSURANCE
The gradual harmonisation of European Union
regulations governing banking services and insurance is stimulating
competition and fuelling the introduction of new offers to
the banking and insurance sector. The consolidation process
is still underway in domestic markets and the major players
have begun looking abroad to penetrate new markets.
Financial organisations are developing new industrial processes
in a bid to continue their efforts to streamline and pool
back office systems and to adapt their front offices to strengthen
customer relationships and inspire the creation of new financial
services. These systems must also
be able to take on board constantly evolving international
regulations and government requirements in terms of transparency
and risk management.
Securing transactions
and harmonising European payment systems
Euroland is an environment of constant change due to its need
for the latest payment systems that stimulate competition
and reduce transaction times and costs.
Steria has always supported its customers through these changes
and has developed solutions for payment platforms that combine
advanced functions and a high-level of performance with reinforced
security.
Steria integrated the EMV standard into its bank card management
solution three years ago and its inter-bank messaging systems
include tools designed to combat money laundering. Steria
has the necessary technical and functional expertise to advise
and support its customers as they assess and transform their
information systems in preparation for the introduction of
SEPA, the single euro payments area.
The Group also proposes consulting services and solutions
designed to help financial organisations deal with the changes
brought about by new regulatory standards in the sector, such
as the Markets in Financial Instruments Directive (MiFID).
Industrialising
information systems to support commercial development
In a bid to bring greater flexibility to financial organisations,
Steria works alongside them to implement Business Process
Management (BPM) solutions. This approach-when teamed with
Service-Oriented Architectures (SOA), which are rolled out
to enhance application interoperability and facilitate the
deployment of new financial services, enables financial organisations
to be more responsive. Banks and insurance companies also
need to industrialise and pool their back office processes
to reduce transaction expenses and control the total cost
of IT ownership.
The rise in the number of banking and insurance partner products
is transforming the relationship between front and back offices.
Financial organisations therefore need to roll out customer
relationship management solutions that provide a global, economic
and homogeneous vision of the individual customer, regardless
of the channel of communication he or she has selected (telephone,
Internet, one-to-one interview at the branch, etc.). In response
to this new challenge, Steria has deployed a range of second-generation
multi-channel CRM solutions.
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