Press releases

Oct 01, 2009

Steria is increasing the industrial nature of its IT infrastructure management portfolio by selecting the HP Operations Center platform to equip its managed service centres worldwide.

 

Steria's industrialisation strategy is based both on rolling out an integrated global production model making use of offshore resources and on automating its production processes utilising standardised methods and tools. The strategy is designed to offer Steria's customers the best level of service at the best price while taking into account the specific aspects and the history of their IT environment.

IT infrastructures are faced with growing transformation needs. The need to reduce the time to market for new products or services, acquisitions, consolidations and restructuring processes, increasing governance and security demands, and higher profitability objectives are just some of the challenges that an IT system must handle in shorter and shorter time spans. All of these changes lead to technological complexity and a compartmentalization of expertise in IT departments.

Given this situation, it is crucial to obtain and keep an end-to-end view of customers' increasingly diverse infrastructures, while coordinating communication among those involved in a particular IT project (from IT specialists to users).

In 2007, Steria chose an HP Service Manager platform to round off its STARS offer (Steria Advanced Remote Services) in order to standardise and automate the management of client service requests. Based on a Global Delivery Model that includes on-, near- and offshore skills centres, Steria has rolled out this solution in 19 countries for 200 customers worldwide.

With the HP Operations Centre, Steria offers a high level of industrialisation in terms of supervision of its customers' IT environments that is not confined by geographical borders, thanks to standardised tools that check and monitor the performance and availability of all components in the IT infrastructure (networks, systems, databases, applications, key services and Internet).

This partnership with HP, which started in 2000 on the Testing Services portion, has now been expanded to include the entire range of HP Software solutions. As a Platinum partner, Steria holds the highest level of partnership granted by HP Software worldwide. Steria is also a member of HP's Customer Supervisory Board for the HP Service Manager platform, and, as such, can contribute to the development of its future versions. Bruno Buffenoir, Director of HP Software France, has this to say: "Thanks to the HP product suite, Steria can continue automating its production centres to deliver added-value infrastructure management services".

Karine Brunet, Steria Group's Director of infrastructure management services, explains that "We are very keen to offer our customers the best possible service through flexible solutions that are in keeping with their environment. The roll-out of HP platforms in all our service centres in Europe and in India means that we can offer our customers services that take into account the complexity of their environment while ensuring the very best level of quality and efficiency in our production centres. Steria can also support our customers who do not have an outsourcing strategy to manage their infrastructures through the use of HP solutions within their own environment".