I opened my post yesterday morning and found a T-shirt was enclosed. It featured the logo for the new Steria Infrastructure on Command service. So I took a photo (as you can see) and put it up on my Flickr page. Somehow, that photo of a T-shirt on the floor in my living room was [...]

I am going to use this entry to have a customer service grip about banks (although the same is true for the Post Office these days). Yes, I know it’s an easy target but they set themselves up for it.
Now the bank branch I use is OK. It costs me money to park there, but [...]

Back in the old days (the 80s believe it or not), when PCs were called microcomputers, when we used the filofax, not a PDA, and the economy was just coming out of recession (OK, some things don’t change) – I was responsible for a fairly large business to business customer service desk. We ran a [...]

We are entering a new decade. Who would have thought that it would have flown past so fast? The party-like-it’s-1999 chant now seems positively dated.
And so does a lot of the IT services industry.
Why isn’t the corporate side of the industry supporting the tools and innovations that are being used by individuals? How many times [...]

Numerous commentators have commented how the outsourcing industry is set to benefit from the downturn. However, one of the issues that concerns me, is that given the significant capital investments and transition costs involved in undertaking an large scale IT outsourcing programme for the first time, will organisations, especially given the credit crunch, seek longer [...]