Take a walk down High Holborn in central London, heading towards the ancient City of London, and just before you arrive at Holborn circus take a look at the office building to your left.
It might seem an innocuous building. A branch of WH Smith on the ground floor, and Steria’s London-based team in the upper [...]

The faltering consumer economy is making it really important for companies to think long and hard about how they interact with customers. This is particularly true in retail, where a positive ‘customer experience’ can be the difference between a loyal customer actively supporting a brand and a disgruntled ex-customer.
But take a look around at the [...]