The first story that comes to mind when I think about an IT initiative that substantially enhanced customer engagement this year is the launch of Tesco’s T-Jam.
T-Jam is a research project that unites independent software developers and customers to bring in improvements to the web experience provided by the retailer, while providing an outlet where [...]

The last decade has seen IT outsourcing mature from being an innovative service for a few to a standardised utility that a wide range of companies take advantage of.
Outsourced services such as desktop and server support, which makes businesses more efficient, have been provided by external suppliers for so long that there is little left [...]

Let me start by saying that I know very little of The Cloud.
However, I am aware that Microsoft, IBM, Google, Amazon and others are committed to it. I’ve also attended seminars led by analysts such as IDC who are sure that it will be commonplace in due course. But few care to state timescales.
Last week, [...]