The last decade has seen IT outsourcing mature from being an innovative service for a few to a standardised utility that a wide range of companies take advantage of.
Outsourced services such as desktop and server support, which makes businesses more efficient, have been provided by external suppliers for so long that there is little left [...]

One of the best ways to get together with customers or prospects is at a trade conference. It’s a safe and neutral environment that involves a lot of information gathering, so you can chat to customers and inform them about what you are doing, without it feeling like a hard sell.
But, here’s the problem. When [...]

Much interest has met the launch of Google Wave, from both consumers and businesses. Having just received an invitation to try the service, I can confirm it’s currently rather clunky and lacking many of the features needed if it’s to be taken seriously by business. But that’s only to be expected from an alpha version [...]

Talking to our computers has long been a vision of science fiction, but as anyone who has booked cinema tickets over the phone or spent hours training a PC-based dictation system will attest, the reality has hardly lived up to the hopes. But the technology is evolving rapidly - algorithms for both natural speech recognition [...]

At the turn of the millennium, both the IT industry and corporate IT departments were suffering a major credibility problem. The old perception of IT as a bunch of socially retarded propeller-heads endured in many organisations, and was compounded by a view that those running IT did little except talk twaddle, cause them headaches and [...]

How quickly sentiment changes. We all knew six months ago that the year was going to be tough. And yet we still talked assertively of the importance of innovating in tough times. Didn’t all those success stories begin in recessions? Google, Apple, etc. Aren’t recessions those times where you steal a march over your struggling [...]

When Google announced its new Wave service at the end of May it immediately spurred a flurry of excitement across the blogosphere and social networks. In essence, the service aggregrates feeds from multiple online sources (including email, instant messaging services, social networks and blogs) then presents them as easy-to-manage real-time, threaded conversations it calls ‘waves’.
As [...]

Just as Microsoft beta-launches its own Google rival, known as ‘Bing‘ - officially described as a ‘decision engine’ as opposed to a ’search engine’ - Google moves forward with the announcement of two new innovative products.
Garnering most attention has been Google Wave, a new social media platform which will sit somewhere between Twitter and email [...]

Like many others I use Google’s online services for a variety of tasks, relying on Gmail to keep a backup of my emails, sharing occasional files on Google Docs and even playing with Latitude, their new geolocation service, to see if it is more effective than Brightkite or FireEagle.
The various Google offerings have done a [...]

Let me start by saying that I know very little of The Cloud.
However, I am aware that Microsoft, IBM, Google, Amazon and others are committed to it. I’ve also attended seminars led by analysts such as IDC who are sure that it will be commonplace in due course. But few care to state timescales.
Last week, [...]