We are entering a new decade. Who would have thought that it would have flown past so fast? The party-like-it’s-1999 chant now seems positively dated.
And so does a lot of the IT services industry.
Why isn’t the corporate side of the industry supporting the tools and innovations that are being used by individuals? How many times [...]

I’ve spent much of the past two weeks explaining to non-techie friends and associates why Twitter is not just another Facebook or the latest Web 2.0 cross-over craze, but a landmark in the history of the Internet (and consequently business) as significant as the arrival of email, the web, Google search or peer-to-peer file sharing. [...]

The growing importance of new social network tools in improving the relationship between customers and service providers was brought home to me in a rather vivid fashion last week, although not necessarily in a way that will prove useful to many others.
It started mid-way through an important meeting at a newspaper office in London when [...]

The recent row over Facebook’s proposed new terms of service illustrates why catch-all ‘rights grab’-style terms are wholly inappropriate for the era of open collaboration and portable data. A huge, rapidly-co-ordinated backlash by users and privacy campaigners forced Facebook to throw out plans to make its (already unpopular) terms apply in perpetuity, even if users [...]

John Chambers, Chairman and CEO of Cisco, really puts on a great show. He walked through the audience and talked directly to them as well as enjoying his moment on stage today. Former president of NASSCOM, Kiran Karnik, must have seen Chambers speak before because he warned the audience “John really walks the talk…”
Chambers made [...]

In my last blog, I raised questions about the potential or otherwise of managing crowdsourcing activities in Web 2.0 internal and external organisational environments. Last year a Demos study suggested that companies should not assume that networking on Facebook, Bebo, and Myspace was a waste of employees time. Demos noted that firms are increasingly using [...]

Tim Weber is business editor of the BBC News Online site, possibly the most popular news source on the Internet. He has been blogging recently from the World Economic Forum in Davos, and I thought the Exchange audience might be interested in an article he just posted on Friday.
Tim’s article is a great overview of [...]