This year’s NASSCOM was noticeably more exciting than previous years - there was without a doubt, a much bigger buzz, taking us away from the heady double digit growth days to a more reflective, but nonetheless optimistic view of business models of the future.
This year focused more on re-defining the industry, looking at non-linear growth [...]

Remember this blog and the reports coming from NASSCOM in Mumbai last year?
Europe was still languishing in a recssion. Mumbai itself had been attacked by terrorists just a few months before the conference. The Satyam accounting scandal was in full flow. There were a lot of hangdog expressions at the conference.
But run forward a year [...]

Well, even though this is the topic for this section of Steria blog, I’m sorry to say that cost reduction is a bit outdated.
Why? Because both clients and their IT partners have been working on how to reduce costs for quite some time. Both have now a mature approach to that topic. What they now [...]

I’m in Egypt today, exploring how this country is developing their Business Process Outsourcing (BPO) sector and growing their existing IT and IT services industry. Egypt has a well established IT sector, but it has been quite regionally focused and now they want the world to understand what is happening there.
My trip was arranged by [...]

I’m here in Mumbai at the NASSCOM India Leadership Forum. The NASSCOM event is very exciting because you see so many people from the industry all together in one place. There is a slightly different atmosphere to last year though. I can feel the same energy as before, but the content of the talks are [...]

India’s ‘father of BPO’ Raman Roy was part of a session I was watching at the NASSCOM India Leadership Forum earlier today. I was interested in some of his comments on gainsharing.
Gainsharing is an innovative pricing practice that many commentators have suggested will increase this year. It’s when the company providing the service offers to [...]