On Tuesday to Thursday this week the NASSCOM annual conference takes place in Mumbai, India. With over 20 countries being represented at the event, it’s now one of the largest and most important technology and hi-tech service events in the world. And Steria is there as one of the platinum supporters of the event.
If you [...]

Last month I launched a book of my Talking Outsourcing blog, which I write for Computing magazine.
Many readers showed up at London South Bank University to see me talk about the blog and what’s contained in the book – thanks to all of you who did come that evening and the evening was made all [...]

Surviving and thriving through a downturn is as much about capturing a bigger slice of a shrinking market as it is about cutting costs, so focusing on customer service is key. But you won’t know what customers really want from you unless you listen and engage openly.
Traditionally, you might use market research to do this, [...]

John Chambers, Chairman and CEO of Cisco, really puts on a great show. He walked through the audience and talked directly to them as well as enjoying his moment on stage today. Former president of NASSCOM, Kiran Karnik, must have seen Chambers speak before because he warned the audience “John really walks the talk…”
Chambers made [...]

Tim Weber is business editor of the BBC News Online site, possibly the most popular news source on the Internet. He has been blogging recently from the World Economic Forum in Davos, and I thought the Exchange audience might be interested in an article he just posted on Friday.
Tim’s article is a great overview of [...]