Telecommunications and media

How do companies in this highly competitive sector manage to balance the need to reduce costs while at the same time satisfying their customers' insatiable thirst for innovation and instantaneous service? It's a tall order. But getting it right is essential for success in one of the most competitive market sectors.

Customer satisfaction is key and that means catering to consumer impatience. When their service provider has a new offer available, customers want access to it as soon as they have bought their new mobile or upgraded their contract. And who can blame them?

But to deliver that level of service, the provider has to have the entire value chain thoroughly primed. And that calls for end-to-end management ensuring a consistently high quality network and seamless billing all along the way.

Fixed/mobile convergence is shaking up all operators' processes. We are supporting our clients in overhauling their technical and management processes (e.g. sales and billing). And we are helping them bring new products to market more quickly.

To do this, we are developing completely new applications, maintaining existing applications, or taking responsibility for testing right through the applications development life cycle. We enable our clients to reduce costs, guarantee response times and get more flexibility from their IT. This means that they can focus on new business issues such as the challenges arising from the convergence of different means of communication.

With Steria, companies can provide combinations of fixed, mobile, pre-paid or post-paid subscriptions and an ever broadening range of services.

And when it comes to innovation, Steria is right up there at the forefront with our clients. We use our expertise in machine-to-machine communications to create a new range of income-generating services for telecommunications companies, such as fault diagnosis, noise pollution monitoring and the timely provision of accident and emergency services.

• Service activation
• Data collection and migration
• Invoicing
• Real-time traffic mediation
• Performance optimisation
• Information system interoperability
• Machine-to-machine communication (RFID, ZigBee)